Frequently Asked Questions

Placing an order on Amatip is easy! Follow these steps:

1. Browse Products: Search or browse through our categories to find products you like
2. Add to Cart: Click "Add to Cart" on the product page
3. Review Cart: Click on the cart icon to review your items
4. Checkout: Click "Proceed to Checkout" and enter your shipping details
5. Payment: Choose your payment method and complete the purchase
6. Confirmation: You'll receive an order confirmation email with your order details

Your order will be processed and shipped according to the seller's shipping policy.

You can track your order in several ways:

• My Orders Page: Go to "My Orders" in your account to see all your orders and their status
• Email Updates: We send email notifications at each stage of your order
• Tracking Number: Once shipped, you'll receive a tracking number to monitor delivery
• Order Details: Click on any order to see detailed status and tracking information

Order statuses include: Processing, Shipped, Out for Delivery, and Delivered.

Cancellation:

• You can cancel an order within 24 hours of placing it, before it's shipped
• Go to "My Orders" and click "Cancel Order" on the relevant order
• If the order has already been shipped, you'll need to request a return after delivery

Modification:

• Order modifications (size, color, quantity) depend on the seller's policy
• Contact the seller directly through the order page to request changes
• If modification isn't possible, you may need to cancel and place a new order

Creating an account is free and easy:

1. Click "Register" or "Sign Up" in the top navigation
2. Fill in your details: name, email, and password
3. Verify your email address by clicking the link we send you
4. Complete your profile with shipping address and phone number
5. Start shopping!

You can also sign up using your Google or Facebook account for faster registration.

If you've forgotten your password:

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your registered email address
4. Check your email for a password reset link
5. Click the link and create a new password

The reset link is valid for 24 hours. If you don't receive the email, check your spam folder.

To update your profile:

1. Log in to your account
2. Click on your name/profile icon
3. Select "My Profile"
4. Click "Edit Profile"
5. Update your information: name, email, phone, addresses
6. Click "Save Changes"

Email changes require verification of the new email address.

We accept various payment methods for your convenience:

• Credit/Debit Cards: Visa, MasterCard, American Express
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfer: Direct bank transfer for large orders
• Cash on Delivery: Available for select locations and orders

All payments are processed securely through encrypted connections. We never store your full card details.

The price you see includes:

• Product price
• Applicable taxes (VAT)

Additional charges may include:

• Shipping: Calculated at checkout based on location and weight
• Express Delivery: Optional faster shipping at extra cost
• Gift Wrapping: If selected, charged separately

Free shipping is available on orders above ₦50,000 in select locations.

Refund timelines depend on the payment method:

• Credit/Debit Cards: 5-7 business days after approval
• Digital Wallets: 3-5 business days
• Bank Transfer: 7-10 business days
• Cash on Delivery: Bank transfer required, 7-10 business days

You'll receive email notifications at each stage of the refund process. The refund is initiated within 48 hours of receiving and inspecting the returned item.

Delivery times vary by location:

• Lagos (Mainland & Island): 1-3 business days
• Abuja & Major Cities: 2-4 business days
• Other States: 3-7 business days
• Rural Areas: 5-10 business days

Express delivery is available in select cities for next-day delivery at an additional cost. You'll receive tracking information once your order ships.

We deliver nationwide across Nigeria!

• All 36 states + FCT
• Major cities and towns
• Most rural areas (may take longer)

Enter your address at checkout to see available shipping options and costs. Some remote areas may have limited shipping options or additional charges.

Once your order ships, you'll receive:

1. Email with tracking number
2. SMS with tracking link (if phone provided)
3. Tracking info in "My Orders" section

Use the tracking number on our website or the courier's website to see real-time delivery status. You'll see updates like: Picked Up, In Transit, Out for Delivery, and Delivered.

We offer a hassle-free return policy:

• 7 Days Return: Most items can be returned within 7 days of delivery
• 14 Days Exchange: Exchange available within 14 days for size/color
• 30 Days Warranty: Electronics come with 30-day seller warranty

Items must be unused, in original packaging, with tags attached. Some items like underwear, perishables, and custom products are non-returnable.

Returning an item is easy:

1. Go to "My Orders"
2. Select the order with the item you want to return
3. Click "Return Item"
4. Choose reason for return
5. Select refund or exchange
6. Print return label (or request pickup)
7. Pack item securely and ship

Free return pickup is available in most cities. Drop-off points are also available if you prefer.

If you receive a damaged or incorrect item:

1. Document: Take photos of the damaged/wrong item
2. Report: Contact us within 48 hours of delivery
3. Return: We'll arrange free return pickup
4. Resolution: Choose replacement or full refund

We cover all return shipping costs for our mistakes. Replacement items are shipped immediately upon receiving the return.

Contact: support@amatip.co.uk or call 07500 503 952

Start selling on Amatip in 5 easy steps:

1. Register: Create a seller account (free)
2. Verify: Submit business documents for verification
3. Setup: Complete your store profile
4. List: Add your products with photos and descriptions
5. Sell: Start receiving and fulfilling orders

Verification typically takes 24-48 hours. You'll need: Business name, contact info, bank details, and valid ID.

Become a Seller

Selling on Amatip is affordable:

• Registration: FREE - No setup fees
• Monthly Subscription: FREE - Basic plan
• Commission: 5-15% per sale (varies by category)
• Payment Processing: 2.5% + ₦100 per transaction

Premium seller plans available with lower commissions and additional features. No hidden fees - you keep what you earn!

Seller payment schedule:

• Order Delivered: Funds held for 7 days (return window)
• After 7 Days: Funds released to your wallet
• Withdrawal: Request withdrawal anytime
• Bank Transfer: 1-2 business days to reach your account

Minimum withdrawal: ₦5,000. Automatic weekly payouts available for high-volume sellers. View detailed sales reports in your seller dashboard.